Privacy notice

The controller of personal data collected through arabkor.com is Arabkor Establishment (مؤسسة أرابكور), registered in the Kingdom of Saudi Arabia under Unified No. 7053875576.

For any privacy question or request, write to kpark@arabkor.com. That address reaches the person responsible for personal data at ARABKOR.

arabkor.com has no accounts. It has one form, the consultation form on the contact page, described below.

A separate, invitation-only area exists for organisations ARABKOR already works with. Its users receive their own privacy terms when access is granted; nothing on the public site collects data for it.

Smart Cooling Guard, ARABKOR's telemetry platform for installed equipment, is not part of this site. Data from client equipment is governed by each client's service agreement.

The public site sets one cookie, NEXT_LOCALE, which records the language you chose so the right version loads next time. It holds no personal information and is not used for tracking.

No analytics or advertising scripts are active on this site at the time of writing. If that changes, this page is updated before they are switched on.

If you send the consultation form, we receive what you enter: the topic, your organisation, your name, your role if you give it, your email address, the city of the site or office, the details and timeline of your request, and any topic-specific answer. It is sent by email to our inbox and used to reply and to assess a possible commercial relationship.

The form cannot be sent without ticking the consent box. When it is sent, we record the time of your consent and the version of this notice you agreed to, with the submission.

Drawings or data sheets, if you attach them, are stored in a private bucket with no public address.

To limit repeated submissions, a one-way hash of your IP address is held for ten minutes and then deleted. The address itself is not stored.

If you write to kpark@arabkor.com we receive your email address, your name where you give it, and whatever you choose to tell us. We use it to reply and to assess a possible commercial relationship.

We do not sell it, and we do not add you to a mailing list without asking first.

We process form and email data on the basis of your consent — given with the checkbox on the consultation form, or by writing to us — and because it is needed to take the steps you ask for before a possible commercial agreement.

You can withdraw consent at any time by writing to kpark@arabkor.com. Withdrawal stops further processing; it does not affect processing already carried out.

The short-lived IP hash is processed to protect the form from abuse.

Two service providers process data for us outside the Kingdom: Cloudflare, which serves the site and stores attached files, and Resend, which delivers the consultation form to our inbox.

These transfers are made with your consent, because they are needed to provide the service you request, and under each provider's data processing terms, as permitted by the PDPL and its Regulation on Personal Data Transfer outside the Kingdom. Only what the form contains is transferred.

Form submissions and related correspondence: 24 months from the last contact, unless a commercial relationship begins, in which case records are kept for as long as accounting and legal obligations require.

Attached drawings and data sheets: 12 months from upload, then deleted.

IP hashes used against repeated submissions: ten minutes.

Under the PDPL you have the right to be informed about how your data is processed, to access it and obtain a copy, to have it corrected, to ask for it to be destroyed, and to withdraw your consent.

To exercise any of these, write to kpark@arabkor.com and say what you want done. We reply within 30 days.

If you believe your data has been mishandled, you have the right to lodge a complaint with the Saudi Data & AI Authority (SDAIA), the competent authority under the PDPL, through sdaia.gov.sa.

The site is served by Cloudflare. Requests are handled on Cloudflare's global network, so a request may be processed outside Saudi Arabia.

Material changes appear here with a new date at the top of the page. That date is the version of this notice; the version you agreed to is recorded with your submission.